Refund & Replacement Policy

At Wave Art Central, every poster is made to order — printed specifically for you when you place your order. Because of that, we handle things a little differently than a big-box store, but we always stand behind our work. If something isn't right, we'll make it right.

Made-to-order means all sales are final

Since each piece is custom-printed for your order, we're not able to accept returns, exchanges, or change-of-mind cancellations once an order has gone to print. Please double-check your selection (and spelling/details on custom orders) before checking out.

We replace or refund if something's wrong

Your wall deserves to look amazing. If your order arrives with any of the issues below, we'll send a free replacement or a full refund — your choice:

• It arrived damaged (bent, torn, or crushed in transit)
• There's a printing defect (misprint, smudging, or a quality issue on our end)
• You received the wrong item
• Your package was lost in transit and never arrived

To start, just email us within 14 days of delivery with your order number and a photo of the issue (for damage or defects). That's it — we'll take care of the rest, no return shipping required.

Need to change or cancel an order?

We print fast! If you need to edit or cancel, contact us within 24 hours of ordering and we'll do our best to catch it before it goes to print. After that, your order may already be in production.

Custom orders

Custom pieces (any song or album you request) are especially personal, so they can't be returned or exchanged. Please review your song title, artist, colors, and text carefully before ordering — if anything's unclear, message us first and we'll help you get it perfect.

Shipping addresses & undeliverable packages

Please make sure your shipping address is correct at checkout. If a package is returned to us because of an incorrect or incomplete address, we're happy to reship it once the reshipment cost is covered.

A quick note on color

Every poster's palette is pulled from the album's original artwork. Screens vary, so the printed colors may look slightly different from what you saw on your monitor — this is normal and not considered a defect.

Refund timing

Approved refunds are issued to your original payment method. Please allow 5–10 business days for it to appear, depending on your bank or card provider.

Still have a question?

We're a small team who genuinely cares — reach out any time at waveartcentral@gmail.com and we'll get back to you quickly. Thanks for bringing your favorite music to life with us. 🎵